PROFESSIONAL PROFILE
More Than Just Code:
Solving Problems Through Technology
I'm Clay O'Connor, a passionate Technical Support Specialist and Junior Java Developer with a unique combination of technical expertise and customer service skills. My approach combines analytical thinking with creative problem-solving to deliver exceptional results.
3+
Years Experience
Java
Tech Support
Professional Profile
I'm Clay O'Connor, a versatile Technical Support Specialist and Junior Java Programmer based in Braselton, GA. With a passion for technology and problem-solving, I bring a unique combination of technical expertise and customer service skills to every project.
Education
- Java Programming Certification - Gwinnett Technical College (2018-2020)
- Computer Technology Certification - Gwinnett Technical College (2018-2020)
- Two Years Completed in Computer Science - Georgia Southern University (2010-2012)
Languages
- English (Fluent)
- Spanish (Intermediate)
Professional Experience
2020 - 2024
Staging Technician
Peak Technologies, Alpharetta, GA
- Device Management: Handled, maintained, tested, and staged various electronic devices (phones/tablets) for customers
- Client Coordination: Collaborated with major clients providing tailored device solutions
- Quality Assurance: Conducted thorough testing and quality checks on all devices
- Technical Support: Provided technical support and troubleshooting for staged devices
- Inventory Control: Managed inventory of devices within the company's ERP system
- Software Installation: Configured and installed necessary software applications
2018 - 2020
CPA Office Assistant
Bambeck & O'Connor, LLC, Alpharetta, GA
- Data Management: Organized client tax files into a company portal
- Financial Data Entry: Utilized QuickBooks for data entry of client transactions
- Administrative Support: Assisted with various administrative tasks
- Reporting: Generated financial reports for clients using Microsoft Office
2010 - Present
Certified Soccer Referee
Independent Contractor, Alpharetta, GA
- Game Supervision: Facilitate club soccer games to ensure rule adherence
- Conflict Resolution: Resolve issues between players, coaches, and fans
2016 - 2017
Receiving/Shipping Associate
Macy's, Northpoint, Alpharetta, GA
- Inventory Management: Received, unloaded, and distributed inventory
- Order Fulfillment: Performed procurement and shipping functions
2011 - 2014
Warehouse Associate
KidWise Outdoor Products, Alpharetta, GA
- Product Assembly: Built pallets and play sets by hand
- Logistics Coordination: Tracked and resolved shipping issues
Technical Skills
Programming & Development
- Java
- Software Development
- Debugging
- Quality Assurance
Technical Support
- IT Support
- Software Troubleshooting
- Windows
- Technical Support
- Analysis Skills
Additional Skills
- Customer Service
- System Maintenance
- Hardware Configuration
- Problem Solving
- Communication Skills
Volunteer Work
Regular Blood Donor
American Red Cross | 2012 - Present
- Donated blood regularly for over 8 years
- Participated in blood drives, promoting awareness
- Recognized for commitment to saving lives
Disaster Relief Volunteer
Haiti Earthquake Relief | 2010
- Traveled to Haiti post-earthquake to distribute supplies
- Worked with international relief organizations
- Provided on-the-ground support for disaster relief